RIDA RESORT - PRIVACY POLICY

RIDA RESORT – PRIVACY POLICY

Last updated: March 30th, 2025

This Privacy Policy explains how RIDA RESORT ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.ridaresort.com (the “Site”), use our services, or otherwise communicate with us.

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. PERSONAL INFORMATION WE COLLECT

We collect the following types of personal information:

Information you provide directly to us:

Contact details (e.g., name, email, phone number, shipping and billing address)
Account information (e.g., username, password)
Order and payment details
Customer service interactions
Reviews and content submitted on our Site or social platforms

Information we collect automatically:

Usage data (e.g., IP address, browser type, device data, time zone)
Interactions with the Site (e.g., pages viewed, products clicked, wishlist activity)
Cookies and similar technologies to understand browsing behavior and improve performance

Information from third parties:

Shopify (e-commerce platform)
Payment processors (e.g., Stripe, PayPal)
Marketing and advertising partners (e.g., Klaviyo, Meta)

2. HOW WE USE YOUR INFORMATION We use your information to:

Process orders, transactions, and returns
Communicate with you (e.g., order updates, customer support)
Send marketing emails (with opt-out options)
Improve and personalize your experience on our Site
Monitor security and prevent fraud
Comply with legal obligations

3. SHARING YOUR INFORMATION We may share your personal information with:

Shopify (e-commerce infrastructure)
Payment gateways and shipping providers
Marketing and analytics platforms
Our affiliated companies or third-party service providers

We do not sell your personal data. If we ever engage in marketing practices deemed "sharing" or "selling" under laws such as the CCPA or GDPR, we will provide clear opt-out options.

4. COOKIES & TRACKING TECHNOLOGIES We use cookies to:

Enable core site functionality
Analyze usage and performance
Personalize your experience
Deliver targeted advertising (only with user consent where required)

Most browsers allow you to control or disable cookies in settings. Learn more about Shopify’s cookie use: https://www.shopify.com/legal/cookies

5. YOUR RIGHTS Depending on your location, you may have the right to:

Access your personal information
Correct or update your details
Delete your data
Withdraw consent to marketing or cookies
Object to certain uses of your information
Request data portability
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at sendhelp@ridaresort.com

6. DATA SECURITY & RETENTION We implement appropriate safeguards to protect your information. However, no method is 100% secure. We retain your data as long as necessary for our legitimate business purposes and legal compliance.

7. INTERNATIONAL USERS If you are located outside of Australia (e.g., in the EU, UK, or US), your data may be transferred and stored outside of your jurisdiction. We ensure such transfers comply with applicable legal requirements.

8. CHILDREN’S PRIVACY Our Services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

9. UPDATES TO THIS POLICY We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we will update the "Last Updated" date at the top.

10. CONTACT US For any questions or requests related to this Privacy Policy, please contact us:

Email: sendhelp@ridaresort.com
Mailing Address: PO Box 7038, Bondi Beach NSW 2026, Australia